Last Updated: 11/03/2025
At Mahra Trade, we take pride in providing high-quality medical and surgical equipment. Due to the nature of our products, we do not offer refunds or returns once an order has been processed and shipped.
Non-Refundable & Non-Returnable Items
We do not accept returns or offer refunds on:
✅ Medical & Surgical Equipment
✅ First Aid Kits & Supplies
✅ Consumable Medical Products
✅ Personalized or Custom Orders
Exceptions
Refunds or replacements are only applicable under the following conditions:
- Damaged or Defective Products: If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photos/videos as proof.
- Wrong Item Delivered: If we mistakenly send you the wrong product, we will arrange a replacement at no additional cost.
📩 To file a complaint, email us at info@mahratrade.com within 48 hours of receiving your order.